Role & responsibilities

Job Title: Front Office Executive / Front Desk Executive
Department: Front Office & Guest Services
Industry: Healthcare / Hospital
Job Location: [Hi tech city]
Employment Type: Full-Time

Job Description

We are looking for a qualified and customer-oriented Front Office Executive to join our Multi-Speciality Hospital. The candidate will be responsible for managing the hospital reception, welcoming patients and visitors, handling registrations, appointments, queries, and ensuring a smooth patient experience.

Key Responsibilities

- Welcome and assist patients, attendants, and visitors professionally.
- Handle patient registration and appointment scheduling.
- Manage incoming calls and provide appropriate information.
- Coordinate with doctors, nursing staff, and other hospital departments.
- Guide patients regarding consultations, admissions, and hospital services.
- Maintain accurate patient records and registration details.
- Handle patient queries and provide excellent customer service.
- Assist with billing coordination and payment-related processes when required.
- Manage appointments, follow-ups,



and doctor schedules.
- Ensure the reception area is organized and professional.
- Handle complaints or concerns politely and escalate when necessary.

Requirements

- Any Graduate preferred.
- Previous experience in a hospital, healthcare, or customer service environment is preferred.
- Freshers with excellent communication skills may also apply.
- Good communication skills in English, Hindi, and Telugu preferred.
- Basic knowledge of MS Office and computer operations.
- Professional appearance and positive attitude.
- Ability to handle patients and work in a fast-paced hospital environment.
- Strong interpersonal and customer service skills.

Preferred Skills

- Patient Handling
- Front Desk Management
- Hospital Reception
- Appointment Scheduling
- Customer Service
- Communication Skills
- Computer Knowledge
- Hospital Management Software (preferred)

Salary

As per experience and company standards.

Job Type

Full-Time | Work from Hospital

📌 Front Office (Hyderabad)
🏢 Nextenti Tech
📍 Hyderabad