As a part of this team, you will be responsible for:
- Adding courses and classes to the Deloitte Learning Management System;
- Processing of all adhoc reports;
- Monitoring classes course enrolment;
- Processing approvals and cancellations;
- Monitor close classes and ensure post course evaluations and feedback are processed;
- Account assign invoices, work with the Accounts Payable team to ensure the invoices are processed accurately
- Where applicable managing internal cost recharges;
- Process Faculty Invites as required;
- Ensure all system related activities or updates are completed accurately in time deadlines and in line with procedural guidelines;
- Ensure compliance with appropriate Data Protection legislation at all times;
- Contribute to wider projects and initiatives in the Practice Support Services as required;
- Working within Service Level and Operational Level Agreements;
- Administration of other Learning Support Services processes as required;
- Liaison with other Practice Support Services teams as appropriate;
Key skills required
- The successful candidate will be able to demonstrate a professional,
friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
- They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
- Enthusiastic and eager to learn new technologies
- Committed to working with their team to maintain a positive team spirit
- Good listener with a calm manner, and the ability to ask effective questions
- Able to communicate in writing at all levels, displaying good email etiquette
- Excellent customer service skills and a good telephone manner
- Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets
- Required to project a skilled image of the Practice Support Services at all times, and shows an interest in the external industry
- Must demonstrate a methodical, analytical and clear approach to problems;
- Is able to act with urgency when necessary;
- Is open, receptive and adaptable to change;
- Demonstrates integrity and a can do attitude;