Primary skillset:
Change Manager Level : CWR SA Level (5.5 + Relevant is mandatory)
Notice Period : Immediate Joiner or less than 30 days (No – 60 or 90 days)
Location : Pan India
Shift : Night Shift only (6:30 PM to 10 Hours & 10:00 PM to 10 Hours)
Work Model : Hybrid Model with 3 days WFO------------------------------
Prerequisites Minimum of 6+ years of experience in Change Manager role.
ITIL Basic/Intermediate Certificate (ITIL V3/ V4)Willing to work primarily in US shifts (CDT) & WeekendsKey
Roles & Responsibilities
Change Management Strategy Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes.
Create a vision and strategy for transitioning the organization from its current state to a desired future state.
Execution and Implementation Lead and coordinate change activities, ensuring smooth execution of the change plan.
Implement communication plans to keep all stakeholders informed and engaged.
Develop and deliver training programs to equip employees with the necessary skills for new processes.
Build and manage a network of "change champions" to help drive adoption within their teams. Stakeholder & People ManagementManage and engage stakeholders at all levels to ensure buy-in and alignment.Provide leadership, coaching, and support to employees, leaders, and managers during the change.
Monitoring and EvaluationMonitor the progress of change initiatives and make necessary adjustments.Evaluate the adoption and reinforcement of the changes to ensure long-term success. Risk and Problem ManagementIdentify and manage risks associated with the change. Develop risk mitigation plans for high-impact changes.
IT Skills & Qualifications:
Proven work experience with Problem, Change, Incident and Knowledge management role
Experience in IT service management and ITIL processes. Strong problem-solving skills Ability to work with cross-functional teams and manage multiple tasks simultaneously .Knowledge of ITSM tools Good analytical and problem-solving skills to identify, investigate, and resolve issues effectively. Must possess solid communication and interpersonal skills to coordinate with various teams and stakeholders. Approachable and audible in conference calls.
Application & Tools: Power BI (reading and creating reports to excel) ServiceNow Dashboard (adding filter, fields and custom search)Office 365 advance knowledge (PowerPoint, Word, Excel, Outlook)MS team (chats & team sites)SharePoint Sites (basic admin and edits, posting data and basic organization)OneNote (using for data documentation & logging/tracking)SharePoint list (using to track RAID items and tracking)AI (ChatGPT and Copilot know
how to use advanced functions. Knowing other AI tools is a plus. Also able to identify when people use AI.)