Senior Service Desk Associate responsible for technical customer support via phone, email and chat. Diagnose and resolve issues, manage tickets, follow SOPs/SLOs, and deliver high-quality customer service.
Required Candidate profile
1–5 years’ experience in technical support/service desk with solid communication, troubleshooting, ticketing and analytical skills. ITIL knowledge and 60–80 WPM typing preferred.
📌 Senior Service Desk Associate Technical Support (Gurugram)
🏢 Gratitude India
📍 Gurugram
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