We are hiring for the International Voice Process- Customer Service.
Customer-focused and motivated professional with strong English communication and interpersonal skills. Experienced in handling customer queries, resolving complaints, providing accurate information, and maintaining customer satisfaction. Skilled in active listening, problem-solving, and managing calls professionally. Comfortable working with international customers and rotational/night shifts.
Role & responsibilities
- Handle international Calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
- Process customer requests through various communication channels (Call(Voice process)) in a timely and efficient manner.
- Utilize MS Office tools to maintain accurate records of customer interactions and updates.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
Meet performance targets set by the company Role & responsibilities
- Robust communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Basic computer knowledge with proficiency in MS Office applications (Excel).
- Ability to work flexible shifts including rotational shifts.
Preferred candidate profile
Any Undergraduate / Graduate candidate with Good English can apply.
Candidate Must have excellent communication skills.
Must be comfortable with 24*7 working environment.
Freshers are most welcomed
Perks and Benefits
15k-32k In hand
Lucrative Incentives
5 Days working
24*7 Shifts / Night shifts
Both side cabs
Job Location : Gurugram
To get your interview scheduled contact below Call/ WhatsApp :