- Handle inbound and outbound calls to resolve customer queries, concerns, and issues.
- Process transactions, provide product information, and cross-sell relevant financial products to customers.
- Meet daily/weekly targets for call handling, sales conversion rates, and quality metrics.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-10 years of experience in BPO sales or telesales industry.
- Robust communication skills in Malayalam language (written & spoken).
- Proficiency in cold calling, domestic BPO sales, inside sales, inbound calls, phone banking, outbound calling, outbound process, telecalling.
📌 Customer Service - Malayalam (Bengaluru)
🏢 White Gold
📍 Bengaluru
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