Customer Support & Retention ExecutiveAbout the Role We are looking for a Customer Support & Retention Executive to be part of our growing D2C wellness team.
Your primary responsibility will be to ensure customers receive a smooth and positive experience — from answering product and order-related queries to resolving issues, following up with customers, and helping recover potential orders.
This is a hands-on customer-facing role . We are looking for someone who communicates well, is patient and empathetic, and takes ownership of customer problems rather than simply responding to messages.
Key Responsibilities Customer Support
Handle customer queries through WhatsApp, phone calls, email, and other support channels
Respond to questions about products, orders, payments, shipping, returns, and other customer concerns
Help customers choose the right products based on their requirements, within company guidelines
Track and resolve customer complaints in a timely manner
Coordinate with the warehouse, operations, and other teams to resolve customer issues
Follow up with customers until their issue is properly resolved
Maintain accurate records of customer conversations and issues
Customer Retention & Recovery
Follow up with customers who have abandoned their carts
Contact potential customers and help resolve questions or concerns preventing them from completing their purchase
Follow up with customers regarding pending orders or incomplete purchases
Identify common reasons for cancellations, refunds, or abandoned carts and share insights with the team




Support initiatives to improve repeat purchases and customer retention
Customer Experience
Maintain a warm, helpful, and professional tone in every interaction
Handle difficult or unhappy customers calmly and professionally
Build trust through clear communication and timely follow-up
Identify recurring customer problems and suggest ways to improve the overall customer experience
Requirements 0–2 years of experience in customer support, customer service, telesales, inside sales, or a similar customer-facing role
Freshers with good communication skills and a robust willingness to learn are welcome to apply
Good spoken and written English
Comfortable speaking with customers over the phone
Comfortable communicating through WhatsApp and email
Patient, empathetic, and solution-oriented
Good basic computer skills
Comfortable using Excel/Google Sheets and learning new tools
Strong attention to detail and follow-through
Must Know Hindi and English and a regional language is a plus.
What We're Looking For We value attitude and ownership over years of experience .
You should be someone who:
Enjoys talking to and helping people
Can stay calm when a customer is upset
Takes responsibility instead of passing problems to others
Learns quickly
Communicates clearly
Is comfortable working in a fast-paced startup environment
Location Bangalore — Work from office
Our office is located near Kudlu Gate, Bangalore .
Experience 0–2 years
Freshers and candidates with relevant internship experience are welcome to apply.

📌 Customer Support Executive (Bengaluru)
🏢 Huedlife(Puretive
📍 Bengaluru