Role: Production Support Engineer
Location: Hyderabad
Experience 7-12 years
Apply here: https://forms.cloud.microsoft/r/6edzZHz5WM
About the role
We’re looking for an Operations / Production Engineer to keep business-critical services stable, secure and available day to day. You’ll combine solid Linux/Unix fundamentals, practical SQL skills and structured incident management to diagnose issues, restore services quickly and improve long-term reliability.
This role suits someone who enjoys solving real-world production problems, working calmly under pressure and turning recurring incidents into automation, monitoring and preventative improvements.
Key responsibilities
Production support and reliability
Monitor the health, performance and availability of production services.
Investigate and resolve incidents, outages, performance degradation and service alerts.
Perform structured triage, identify business impact and prioritise response accordingly.
Use Linux/Unix tools to diagnose system, process, network, memory and storage issues.
Analyse application and system logs to identify root causes and contributing factors.
Execute approved operational procedures, recovery activities and service restoration plans.
Participate in on-call or out-of-hours support arrangements, where required.
Monitoring and automation
Develop and improve monitoring, alerting and service-health checks.
Reduce manual effort through scripting, automation and repeatable operational tooling.
Identify recurring incidents and deliver preventative improvements.
Contribute to capacity, resilience, disaster-recovery and operational-readiness activities.
Improve runbooks, standard operating procedures and knowledge articles.
Incident and problem management




Manage incidents from initial report through diagnosis, escalation, resolution and closure.
Communicate clearly with stakeholders throughout the incident lifecycle.
Escalate to specialist teams and suppliers when required, providing useful evidence and impact details.
Support root-cause analysis and post-incident reviews.
Track corrective and preventative actions through to completion.
Maintain accurate incident, change and problem records.
Database and data investigation
Excellent knowledge of SQL queries, joins, aggregation etc…
Able to identify non-performing SQL and optmise it in coordination with development team
Essential skills and experience
Experience in Operations Engineering, Production Support, Site Reliability Engineering, Infrastructure Support or a similar role.
Understanding of incident, change and problem-management practices aligned to IT service-management principles.
Ability to assess impact, prioritise incidents and work effectively under pressure.
Strong written and verbal communication skills.
A disciplined approach to documentation, risk management and operational controls.
Commitment to security, resilience, service quality and continuous improvement.
Working experience on PostgreSQL and Linux platform is a must
Desirable skills
Knowledge of ITIL practices and service-management tooling.
Familiarity with observability platforms, metrics, dashboards, alerting and distributed tracing.
Scripting or automation experience using languages such as Bash, Python or PowerShell.
Experience with deployment pipelines, version control and infrastructure-as-code.
Understanding of resilience testing, disaster recovery and capacity management.
Experience working in regulated, financial-services or other highly controlled environments.

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