Job Description -

- Partnering with platform infrastructure leadership, all functions within, and I&O; leadership on financial analysis and tracking efficiency initiatives across the group. Coordinate with the business office concerning budget and efficiency savings.
- Collaborate with I&O; Product leads on executing strategic initiatives aimed at cost reduction and increased efficiencies aligned with strategic business goals.
- Responsible for the transition and transformation of vendor managed services.
- Drive governance across all towers including Hosting, Backup, Storage, Monitoring, Automation, and Batch Services, and support annual regulatory audits across all functions in I&O.;
- Act as primary liaison between EY product owners, managed service providers and internal stakeholder groups. Collaborate with cross-functional teams to ensure seamless execution of services and resolve any service issues.
- Monitor service health horizontally across all teams, escalate issues as necessary, and ensure root cause analysis and permanent fixes are implemented across all towers within Platform Infrastructure.
- Manage contract deliverables, including reporting, service reviews, KPI dashboards, compliance checks, and transformation milestones.



Manage monthly invoices and escalations.
- Coordinate audits and compliance reporting in partnership with EY Security, Risk, and Infosec teams. Act as a liaison between I&O;, Info Sec and Managed service provider to ensure governance is executed efficiently.
- Execute special strategic requests across platform infrastructure in partnership with tower, BAU team, and Kyndryl delivery team.
- Conduct operational governance reviews—weekly, monthly, and quarterly—with vendor and internal EY stakeholders.
- Track and resolve contractual non-compliance, manage disputes, and collaborate with legal or procurement departments when necessary.
- Uses Agile and DevOps approaches to improve flow, increase delivery speed, and strengthen collaboration across teams.
- Manages budgets, costs, and service related risks to support informed decisions and predictable service outcomes.
- Analyse third-party as well as internal processes, and create strategies for service delivery optimization
- Knowledge about AI, automation, Power BI/Power App dashboard development and Copilot Integration

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📌 Service Delivery Manager (Bengaluru)
🏢 EY
📍 Bengaluru