Codeyoung is looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and follow-up actions.
- Coordinate with internal teams to address customer concerns and ensure timely resolution.
- Deliver a high level of customer satisfaction through qualified and empathetic communication.
- Meet quality and productivity benchmarks set by the organization.
Requirements
- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM tools is an added advantage.
- Willingness to work in night shifts and rotational week-offs.