- Design and deliver training programs for BPO agents to improve their skills and performance.
- Conduct Training Needs Analysis (TNA) to identify gaps in agent knowledge and skills.
- Develop and maintain a comprehensive training curriculum, including modules on soft skills, product knowledge, and process improvements.
- Collaborate with subject matter experts to create engaging and interactive learning materials.
Job Requirements :
- 3-15 years of experience in the BPO industry or related field.
- Robust understanding of TTT (Train the Trainer) methodologies and best practices.
- Experience with TNA (Training Needs Analysis) tools and techniques.
- Proven track record of developing effective training programs that drive business results.