We are looking for a Quality & Innovations Manager to drive quality excellence, patient safety, accreditation readiness and continuous improvement across the hospital.
Key Responsibilities
• Lead hospital-wide quality improvement and patient-safety initiatives.
• Drive compliance with NABH/NABL/JCI and other applicable standards.
• Develop, monitor and improve quality indicators, clinical/non-clinical KPIs and dashboards.
• Coordinate internal audits, accreditation assessments, gap assessments and corrective actions.
• Identify process gaps and lead structured improvement projects.
• Promote innovation, digitalisation and evidence-based process improvements across departments.
• Facilitate root-cause analysis, CAPA and continuous improvement initiatives.
• Train teams on quality systems, patient safety and process excellence.
• Prepare quality reports and present key insights to senior leadership.
What We're Looking For
• Graduate/Postgraduate in Healthcare Management, Quality, Hospital Administration or a related discipline.
• Relevant experience in hospital quality, accreditation or process excellence.
• Strong understanding of NABH/NABL/JCI frameworks and quality tools.
• Experience in audits, RCA, CAPA, KPI monitoring and improvement projects.
• Robust analytical, project-management and stakeholder-management skills.