Description
• Allocate, Drive, monitor and review field force towards achieving budgeted numbers.
• Coordinates with accounts, legal and operations for related functional support.
• Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets.
• Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team.
• Ensuring employee/agency quality while recruitment and leveraging productivity.
• Take ownership of High Value accounts ensure seamless collection.
Job Requirements:
• • Graduate/ MBA
• Tactful and Persuasive
• Experience in retail collections preferably credit cards at least of 7 years
• Over experience required is of more than 10 years
Responsibilities
- Manage and lead a team of collection executives, providing performance evaluations, training, and guidance.
- Oversee the entire collection process, including identifying and resolving potential issues or bottlenecks.
- Develop and implement effective collection strategies, ensuring timely and efficient recovery of loan payments.
- Collaborate with other departments, such as finance and legal, to ensure compliance with regulatory requirements and company policies.
- Monitor and analyze collection performance, identifying trends and areas for improvement.
- Build and maintain strong relationships with customers, ensuring a positive and professional brand image.
- Handle customer inquiries and complaints, providing timely and accurate resolutions.
- Stay updated with industry trends and best practices in collection management.
- Prepare and present regular reports on collection performance to senior management.
- Ensure compliance with data privacy and security regulations.
Qualifications
- A bachelor's degree in business, finance, or a related field is preferred.
- Minimum 5 years of experience in collection management, with a robust understanding of the two-wheeler finance industry.
- Proven leadership and management skills, with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong analytical and problem-solving abilities, with a data-driven mindset.
- Proficiency in using collection management software and MS Office tools.
- Ability to work independently and manage multiple priorities effectively.
- Familiarity with regulatory requirements and compliance standards in the finance industry.
- Willingness to stay updated with industry trends and best practices.
- A proactive and results-driven approach to work.