Zscaler Engineer | L2 / L3

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- Location: Delhi / Noida / Gurgaon / Mumbai / Pune / Bangalore
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- Experience: 2+ Years
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- Employment Type: Full-time
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- Work Mode: Hybrid
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- Shift: 24×7
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nAbout the Role

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nWe are looking for a Zscaler Engineer - L2/L3 with strong hands-on production experience across ZIA, ZPA and Zscaler Client Connector (ZCC).

nYou will be responsible for troubleshooting Zscaler and enterprise networking issues, handling escalations, resolving connectivity and application-access problems, performing RCA, and implementing permanent fixes.

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nKey Responsibilities

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nZIA | Zscaler Internet Access

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- Troubleshoot ZIA architecture, traffic flow and forwarding methods including GRE, IPSec, PAC and ZCC
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- Configure and troubleshoot URL Filtering, Firewall, SSL Inspection and Cloud App policies
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- Troubleshoot DNS, SSL/TLS, proxy and internet connectivity issues
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- Analyze ZIA logs and analytics for troubleshooting, performance issues and RCA
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- Work with ZIA policies, tenant profiles and subclouds
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nZPA | Zscaler Private Access

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- Troubleshoot ZPA architecture and end-to-end user-to-application flow
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- Work with App Connectors, Service Edge and Private Applications
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- Troubleshoot application access, segmentation and ZPA policy issues
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- Troubleshoot App Connector, DNS and application connectivity problems
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- Perform RCA for complex ZPA incidents
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nZCC | Zscaler Client Connector

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- Handle ZCC deployment, configuration and troubleshooting
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- Troubleshoot ZIA/ZPA traffic forwarding through ZCC
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- Resolve authentication, SSO and enrollment issues
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- Analyze ZCC logs and diagnostics across Windows and macOS
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- Troubleshoot endpoint conflicts involving VPN, Proxy, Firewall and EDR
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nNetworking & Troubleshooting Skills

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- Strong TCP/IP, DNS, Routing, Proxy and SSL/TLS fundamentals
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- Hands-on knowledge of GRE and IPSec
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- Wireshark and packet capture analysis
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- Experience handling L1/L2/L3 escalations and P1/P2 incidents
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- Strong troubleshooting, incident management and RCA skills
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- Ability to implement permanent remediation/fixes
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nMandatory Requirements

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- 2+ years of experience
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- Real production experience with ZIA + ZPA + ZCC
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- Hands-on Zscaler troubleshooting and policy configuration
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- Experience with ZPA App Connectors and application access
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- Experience with ZCC deployment, authentication/enrollment and diagnostics
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- Strong networking and packet-level troubleshooting
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- Experience with DNS, SSL/TLS, proxy, routing and connectivity troubleshooting
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- P1/P2 incident handling and RCA experience
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- Positive communication and incident management skills
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nImportant: Candidates with only theoretical knowledge, certification/training exposure, or experience with only one or two Zscaler products will not be considered. Production experience across all three: ZIA + ZPA + ZCC is mandatory.

📌 Zscaler Engineer/ (Noida)
🏢 Digivance Solutions
📍 Noida