Zscaler Engineer | L2 / L3

Location

Delhi / Noida / Gurgaon / Mumbai / Pune / Bangalore Experience:

2+ Years Employment Type:

Full-time Work Mode:

Hybrid Shift

24×7

About the Role

We are looking for a

Zscaler Engineer - L2/L3

with strong hands-on production experience across

ZIA, ZPA and Zscaler Client Connector (ZCC) . You will be responsible for troubleshooting Zscaler and enterprise networking issues, handling escalations, resolving connectivity and application-access problems, performing RCA, and implementing permanent fixes.

Key Responsibilities

ZIA | Zscaler Internet Access Troubleshoot ZIA architecture, traffic flow and forwarding methods including

GRE, IPSec, PAC and ZCC Configure and troubleshoot

URL Filtering, Firewall, SSL Inspection and Cloud App policies Troubleshoot

DNS, SSL/TLS, proxy and internet connectivity issues Analyze ZIA logs and analytics for troubleshooting, performance issues and RCA Work with ZIA policies, tenant profiles and subclouds ZPA | Zscaler Private Access Troubleshoot ZPA architecture and end-to-end user-to-application flow Work with

App Connectors, Service Edge and Private Applications Troubleshoot application access, segmentation and ZPA policy issues Troubleshoot App Connector, DNS and application connectivity problems Perform RCA for complex ZPA incidents ZCC | Zscaler Client Connector Handle ZCC deployment,



configuration and troubleshooting Troubleshoot ZIA/ZPA traffic forwarding through ZCC Resolve authentication, SSO and enrollment issues Analyze ZCC logs and diagnostics across

Windows and macOS Troubleshoot endpoint conflicts involving

VPN, Proxy, Firewall and EDR Networking & Troubleshooting Skills Strong

TCP/IP, DNS, Routing, Proxy and SSL/TLS fundamentals Hands-on knowledge of

GRE and IPSec Wireshark and packet capture analysis Experience handling L1/L2/L3 escalations and

P1/P2 incidents Strong troubleshooting, incident management and

RCA skills Ability to implement permanent remediation/fixes

Mandatory Requirements

2+ years of experience Real production experience with ZIA + ZPA + ZCC Hands-on Zscaler troubleshooting and policy configuration Experience with

ZPA App Connectors and application access Experience with ZCC deployment, authentication/enrollment and diagnostics Solid networking and packet-level troubleshooting Experience with DNS, SSL/TLS, proxy, routing and connectivity troubleshooting P1/P2 incident handling and RCA experience Good communication and incident management skills

Important

Candidates with only theoretical knowledge, certification/training exposure, or experience with only one or two Zscaler products will not be considered . Production experience across all three: ZIA + ZPA + ZCC is mandatory.

📌 Zscaler Engineer/ (Sector 27)
🏢 Digivance Solutions
📍 Sector 27