We are looking for a Zoho One Support / Administrator to manage, support, and troubleshoot Zoho One applications for internal users and clients. The role involves user administration, application access management, issue resolution, configuration support, and coordination with Zoho support and internal technical teams.

Key Responsibilities

- Manage Zoho One user accounts, onboarding, offboarding, roles, permissions, and application access.
- Configure and maintain users, groups, departments, designations, and application assignments.
- Manage Service Admin access for relevant Zoho applications.
- Provide first-level support and troubleshooting for Zoho One applications and user-related issues.
- Monitor and resolve issues related to login, access, permissions, MFA, application availability, and user configuration.
- Assist users with Zoho applications such as Zoho CRM, Zoho Books, Zoho People, Zoho Payroll, Zoho Desk, Zoho Projects, Zoho Creator, Zoho Analytics, and other Zoho One applications.
- Understand business requirements and assist in configuring Zoho applications accordingly.
- Coordinate with Zoho Support for product-related technical issues and follow up until resolution.
- Maintain proper documentation of configurations, user access, issues, solutions, and support activities.
- Assist with application setup, configuration changes, testing, and user acceptance testing.
- Support data import/export and basic data migration activities where required.
- Identify recurring issues and recommend process or configuration improvements.
- Coordinate with implementation, development, and functional teams for complex issues.
- Ensure appropriate access controls and follow security best practices.




- Prepare basic support reports and maintain issue/ticket records.
- Provide user training and guidance on Zoho One applications and features.
- Stay updated on recent Zoho One features, product updates, and best practices.

Required Skills
- 2–5 years of experience in Zoho One Administration / Zoho Support / Zoho Application Support.
- Good understanding of the Zoho One ecosystem and its applications.
- Hands-on experience with user management, roles, permissions, application access, and troubleshooting.
- Good understanding of Zoho CRM, Zoho Books, Zoho People, Zoho Desk, Zoho Creator, or Zoho Analytics.
- Basic understanding of integrations and APIs will be an advantage.
- Knowledge of Deluge scripting will be an added advantage.
- Good analytical and troubleshooting skills.
- Strong communication and customer-support skills.
- Ability to understand business requirements and translate them into Zoho configurations.

Preferred
- Experience working with a Zoho Premium Partner / Zoho implementation company.
- Experience supporting multiple clients or organizations.
- Zoho certifications will be an advantage.
- Experience with Zoho Creator, Zoho Flow, APIs, and third-party integrations is preferred.

Key Competencies
- Zoho One Administration
- Technical Support & Troubleshooting
- User & Access Management
- Application Configuration
- Client Support
- Problem Solving
- Documentation
- Communication & Coordination
- Basic Integration Understanding

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Zoho One Support Administrator (Chennai)
🏢 Alchemist Consulting
📍 Chennai