- Strong knowledge of Asset Management life cycles, especially Software AssetManagement
- Expertise in Software License Compliance Management
- Configuring and implementing ServiceNow Discovery; debugging/fixingdiscovery issues for smooth data flow
- Building integrations with external applications using ServiceNow OOTB andcustom development; Web Services, APIs, DB-level integrations
- Understanding AS-IS/TO-BE processes and implementing new features usingServiceNow SAM/
- Discovery maps, normalization processes in SAM; fixing normalization errors
- Enabling publisher packs in SAM/software reconciliation processes
- Configuring dashboards in SAM
- Experience with web technologies (XML, HTML, JavaScript, Web Services) andworking in a SaaS setting; knowledge of LDAP, VPN, SSL and relatedtechnologies
Good-to-Have
- ServiceNow Certifications CSA, CIS Discovery, CIS SAM
- Knowledge of other Asset Management tools in addition to ServiceNow SAM
- Experience working in an agile environment
- Familiarity with agile project management tools
- Certifications Required
- Mandatory: ServiceNow CSA, CIS Discovery, CIS SAM