1. Spoken English: near-native American or fully neutral accent. Non-negotiable. Every candidate records a 60-second voice sample before anything else.
2. 25 years of outbound calling to US customers: telesales, collections, retention or SDR work. Inbound support does not count.
3.Calm under pushback. Answers an objection with a question, not an argument. 4.Curious. Asks about the clinic before pitching.
5.Disciplined. CRM logged, follow-ups done, 3+ attempts per lead.
6.Writes short and explicit. Texts and DMs in two lines.
7.Has worked a fixed night shift before and stayed at least a year.
8.Fearless: takes risks others wont, in niches others avoid