About the Role

We are looking for a Customer Service Executive to be the first point of contact for patients and customers. The role involves handling customer queries, resolving service-related concerns, coordinating with internal teams and ensuring a smooth patient experience.

Candidates with prior experience in diagnostics, hospitals, clinics or healthcare companies will be preferred.

Key Responsibilities

- Handle inbound and outbound calls from patients/customers.
- Respond to queries related to diagnostic tests, packages, pricing, appointments, sample collection and reports.
- Assist customers with appointment booking, rescheduling and cancellations.
- Coordinate with labs, clinics, phlebotomists and other internal teams for issue resolution.
- Handle customer complaints and ensure timely closure.
- Follow up on pending requests, sample collections, report delays and service issues.
- Communicate with customers through calls, WhatsApp and email.
- Maintain accurate customer interaction and complaint records in CRM/system.
- Escalate medical or complex service-related concerns to the appropriate team.
- Collect customer feedback and highlight recurring issues to the management.
- Ensure all interactions are handled professionally with empathy and patience.
- Maintain patient confidentiality and follow company SOPs.
- Meet defined service quality, response-time and resolution-time standards.
- Requirements





- Graduate in any discipline.
- 13 years of experience in customer service/patient support.
- Experience in Diagnostics / Hospital / Clinic / Healthcare / Health-tech is preferred.
- Excellent verbal and written communication skills.
- Good English communication is mandatory.
- Knowledge of Kannada and/or Hindi will be an added advantage.
- Comfortable handling high-volume calls and multiple customer queries.
- Basic knowledge of MS Excel, email and CRM/ticketing systems.
- Solid problem-solving and coordination skills.
- Patient, empathetic and customer-focused approach.
- Preferred Candidate Profile

We prefer candidates who have worked in:

Diagnostic Labs | Hospitals | Clinics | Health-tech | Medical BPO | Patient Support | Healthcare Call Centres

Candidates who understand basic healthcare/diagnostic terminology and have experience dealing directly with patients will be given preference.

Key Skills

Customer Service | Patient Handling | Complaint Resolution | Call Handling | CRM | Email & WhatsApp Handling | Coordination | Problem Solving | Healthcare Operations | Communication

What We Offer

- Opportunity to work in a growing healthcare organization.
- Exposure to healthcare operations and patient experience.
- Learning and growth opportunities.
- Supportive and collaborative work environment.

📌 Customer Service Executive - Healthcare and Diagnostics (Bengaluru)
🏢 Happiest Health Systems
📍 Bengaluru