Dear Candidate,

I hope youre doing well!

We are currently hiring for a Process Lead – Inside Sales (CHESI) role with Clean Harbors (GCC – Product), a global leader in environmental and industrial services.

Position: Process Lead – ISAM
Experience: Minimum 6 years
Location: Hebbal, Bengaluru
Working Hours: US Shifts
Process: International Voice

Key Skills Required:

- Team Handling and People Management
- BPO Operations
- Inside Sales / Sales Experience
- Experience into International Voice processes

If you’re interested in exploring this opportunity, please reply with your updated resume and the following details at [email protected]:

- Total Experience:
- Experience in International Voice:
- Years of Sales Experience:
- Current CTC:
- Expected CTC:
- Notice Period:
- If currently serving notice period, Last Working Day (LWD):
- Current Location:

Please find the Job description details below:

Job Title: Process Lead - CHESI

Work Location: Hebbal, Bengaluru

Previous experience: 5+ Years

Job Overview: The primary responsibility of this position involves driving performance through effective people management, KPI tracking, coaching, and ensuring process adherence. The Team Leader will be responsible for enhancing team productivity, maintaining high-quality sales interactions, and ensuring seamless execution of the sales strategy

Roles And Responsibilities

- Mentor underperforming agents, providing action plans and tracking their progress.
- Encourage a culture of continuous learning by facilitating knowledge-sharing sessions
- Collaborate with cross-functional teams such as Quality Training to ensure process improvements.
- Work closely with field representatives/Branches to ensure a smoother lead conversion process.




- Maintain compliance with company policies, sales protocols, and CRM usage guidelines (Salesforce).
- Support the hiring and onboarding process for new agents, ensuring smooth integration into the team.
- Track team performance through dashboards, reports, and CRM data analysis.
- Ensure accurate opportunity tracking in Salesforce, reducing ambiguity in revenue tracking.
- Provide weekly and monthly reports to management on key sales metrics and improvement plans.
- Identify trends in sales performance and recommend process enhancements.
- Monitor attendance and proactively address ad hoc absenteeism issues.
- Implement mitigation strategies for unplanned leaves to ensure minimal business impact.
- Work closely with HR to manage performance improvement plans (PIPs) when required.

Preferred candidate profile

- Strong understanding of inside sales and B2B account management, Ability to analyze sales pipelines and revenue impact.
- Knowledge of customer engagement strategies and objection handling.
- Experience in managing and coaching a team to drive performance. Strong communication and motivational skills to keep the team engaged.
- Ability to handle conflicts, provide constructive feedback, and ensure team alignment
- Strong analytical skills with experience in sales reporting and data interpretation.
- Proficiency in Salesforce (or similar CRMs) for tracking opportunities and sales performance.
- Ability to communicate effectively with both internal and external stakeholders.
- Strong presentation and reporting skills to articulate team performance and action plans
- Ability to work in a fast-paced workplace with changing priorities.
- Solution-oriented mindset to tackle sales challenges and process inefficiencies
- Quick decision-making skills to resolve escalations and customer concerns.

📌 Hiring: Sales Team Lead | US Shift | Bengaluru | Clean Harbors
🏢 Clean Harbors
📍 Bengaluru