nPlease carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)
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nRole: Senior Process Associate
nSHORTDESCRIPTION section. 1 of 6.Section Title: Job Summary
nJob Summary
nSenior Process Associate MBO Operations (NOA / Payments / Escrow)
nRole Purpose
nResponsible for managing complex transactions, supporting process governance, coaching junior associates, and driving operational effectiveness across NOA, Payments, and Escrow functions
nLONGDESCRIPTION section. 2 of 6.Section Title: Key Responsibilities
nKey Responsibilities
nKey Responsibilities
nNOA
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- Review complex contracts and ownership modifications.
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- Perform detailed audits on contracts and supporting documentation.
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- Resolve escalations and exception cases.
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- Ensure compliance with audit requirements and policies.
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nPayments
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- Handle payment research and reconciliation activities.
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- Investigate unapplied payments, ACH rejects, and payment discrepancies.
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- Support month-end reconciliation activities.
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- Coordinate with stakeholders for issue resolution.
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nEscrow
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- Review escrow exceptions and balance due cases.
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- Process complex escrow transactions.
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- Validate financial calculations and supporting documents.
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- Support root cause analysis of defects.
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nGovernance & Improvement
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- Conduct quality reviews and provide feedback.
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- Assist in training and onboarding of current hires.
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- Support reporting and MIS preparation.
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- Identify process improvement opportunities.
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- Participate in RCA and corrective action planning.
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nRequired Skills
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- Strong analytical skills.
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- Intermediate to Advanced Excel.
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- Problem-solving capability.
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- Stakeholder management.
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nProcess documentation experience
nLONGDESCRIPTION section. 3 of 6.Section Title: Skill Requirements
nSkill Requirements
nExperience
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- 1 to 4 years of experience in NOA, Mortgage, Escrow, Payments, Banking Operations, or Financial Services.
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nKey KPIs
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- Quality Score
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- Productivity Achievement
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- Escalation Resolution
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- Rework Reduction
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- Compliance Adherence
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- Training Effectiveness
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