1. Reservation Processing: Confirm flight bookings from B2B sub-agencies
and online portals, ensuring compliance with airline policies.
1. Ticket Issuance: Handle e-tickets and EMD issuance promptly, adhering to
fare rules and deadlines.
1. Booking Verification: Validate passenger details, flight schedules, and
payment transactions to minimize errors.
1. Supplier Coordination: Liaise with airlines, consolidators, and suppliers to
confirm bookings and resolve discrepancies.
1. Ticket Modifications: Manage exchanges, cancellations, and refunds in line
with company policies and industry regulations.
1. System Expertise: Maintain proficiency in reservation systems (Amadeus,
Sabre, Galileo) and provide guidance to frontline staff.
1. Cross-Department Collaboration: Work closely with sales, support, and
finance teams to ensure smooth workflows.
Skills:
- Proficiency in reservation systems (e.g., Amadeus, Sabre, Galileo) and
Microsoft Office suite.
- Robust attention to detail and accuracy in processing bookings, tickets,
and payments.
- Excellent organizational and time management skills to prioritize tasks and meet deadlines.
- Effective communication skills to interact with colleagues and external partners professionally and courteously.
- Ability to work independently with minimal supervision and collaborate within a team environment.
- Ability to work in 24/7 rotational shifts.