Job Description

Profile : Technical Support Engineer

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Experience: 1+ Years

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Location: Hyderabad

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Salary: 3LPA

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Job Summary

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A Technical Support Engineer to provide technical support for IT infrastructure, systems, networks, servers, and end-user environments. The candidate will be responsible for troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations.

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Key Responsibilities

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- Provide technical support for Windows servers, desktops, laptops, and IT infrastructure.
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- Troubleshoot Windows OS, Active Directory, Group Policy, DNS, and DHCP issues.
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- Perform user and computer management, password resets, and basic domain administration.
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- Monitor and troubleshoot network connectivity, IP, VLAN, and basic routing issues.
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- Support VMware, vSphere, ESXi, and Microsoft Hyper-V environments.
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- Perform backup monitoring, troubleshooting, restore, and recovery activities.
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- Support storage systems including NAS, SAN, RAID, and iSCSI.
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- Troubleshoot server hardware, disks, RAID controllers, RAM, NICs, and other components.
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- Manage file and folder permissions, NTFS permissions, and shared folders.
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- Use troubleshooting tools such as Event Viewer, Task Manager, Services, Device Manager, Disk Management, Ping, Tracert, NSLookup, Telnet, and Netstat.
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- Maintain technical documentation and prepare incident/service reports.
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- Coordinate with vendors and technical teams for issue resolution.
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- Follow IT security, backup, and operational procedures.
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Technical Skills

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Windows & Active Directory

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- Windows Server 2016/2019/2022
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- Active Directory, AD DS, Domain Controller
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- Group Policy, GPO, GPMC
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- DNS, DHCP, User & Computer Management
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- Windows Troubleshooting, Event Viewer, Services, Registry, Windows Updates
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Virtualization

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- VMware, vSphere, ESXi
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- Microsoft Hyper-V
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- Virtual Machine Administration and Troubleshooting
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Networking

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- TCP/IP, IPv4, Subnetting, Default Gateway
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- DNS, DHCP, VLAN and Basic Routing
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- Ping, Tracert/Traceroute, NSLookup, Telnet, Test-NetConnection, Netstat
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Backup

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- Backup & Recovery concepts
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- Full, Incremental and Differential Backup
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- Backup Retention, Restore and Recovery
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- Acronis, Veeam, Commvault, Veritas, Windows Server Backup, Azure Backup
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Storage & Hardware

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- NAS, SAN, RAID, iSCSI, SMB/CIFS
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- Server Hardware, CPU, RAM, HDD/SSD, RAID Controller and NIC
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- Dell, HPE and Lenovo Servers
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- Hardware and Storage Troubleshooting
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File Services

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- Windows File Server
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- NTFS and Share Permissions
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- SMB
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Required Skills

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- Good troubleshooting and problem-solving skills.
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- Basic understanding of IT infrastructure and networking.
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- Positive communication and customer-handling skills.
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- Ability to diagnose and resolve technical issues independently.
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- Willingness to learn new technologies and work with different IT environments.
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Qualifications & Experience

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- Bachelor's degree/Diploma in Computer Science, Information Technology, Electronics, or a related field.
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- 1+ years of experience in Technical Support, IT Support, System Administration, or Infrastructure Support.
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- Experience in enterprise IT environments will be an added advantage.
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📌 Technical Support Specialist (Hyderabad)
🏢 orbiTouch HR (orbiTouch outsourcing
📍 Hyderabad