We are looking for candidates who meet the following requirements:
Locations
Dickenson | Koramangala | Jayanagar | Electronic City
Requirements
- Must be able to speak Kannada, English & Hindi
- Should be willing to work in Bangalore
- Valuable communication and customer-handling skills preferred
Working Hours 10:00 AM to 8:30 PM
Weekly Off
- Saturday & Sunday will be working days.
- Weekly off will be provided on weekdays.
- Total: 6 weekly offs per month
Incentives Attractive incentives will be provided
INTRESTED CANDIDATE CAN SEND YOUR CV TO (phone hidden)
Role & responsibilities
Responsible for the smooth functioning of all GR functions in the assigned store to enhance customer experience.
Develop customer profiles (including wedding customers) by understanding customers requirements to showcase products that meet their needs.
Responsible for maintaining regular and effective communication with the CRM & GR executives for analysing and improving Customer Service reviews based on Customer feedback.
Organize and manage the Guest Relations department and staff; efficiently delegate responsibilities.
Maintain attendance and movement register in the store.
Conduct competitor study and be fully informed on the products provided by Malabar and its competitors to answer queries of customers.
Ensure that the customers are supplied with refreshments and are properly attended by the
GR team.
Customer Experience
Implement customer experience guidelines set by the retail leadership to provide a uniform
Malabar experience to all customers.
Greet customers upon entry to the store in order to engage with them to understand their requirements and direct them to the right person/section
Respond to questions, needs and desires of guests, and follow up to ensure their requests have been met with satisfaction.
Sales Support
Monitor and accurately record customer data (pre-purchase, conversation, footfall data etc.)
through interviews and observations
Setup and maintain visual merchandising display (Eg: dangler, standee, store decorations etc.)
as per guidelines from the Central VM team to manage the overall store ambience
Managing the overall Store ambience through maintenance of displays and supporting the
Store to adhere to VM guidelines
Call up customers and leads to invite them for exhibitions, promotional events/campaigns,
etc.
Actively support in event management activities during store launch and product exhibitions.
Schemes
Manage and ensure timely reminders related to scheme payment dues to customers in order
Preferred candidate profile
Job Opportunity Bangalore
We are looking for candidates who meet the following requirements:
Locations
Dickenson | Koramangala | Jayanagar | Electronic City
Requirements
- Must be able to speak Kannada, English & Hindi
- Should be willing to work in Bangalore
- Good communication and customer-handling skills preferred
Working Hours 10:00 AM to 8:30 PM
Weekly Off
- Saturday & Sunday will be working days.
- Weekly off will be provided on weekdays.
- Total: 6 weekly offs per month
Incentives Attractive incentives will be provided based on performance.
Immediate requirement for the above-mentioned locations.