1 to 3 Years Key Requirements Excellent spoken and written English communication skills (B1 CEFR level or above) Strong customer service orientation Mid-level troubleshooting skills Ability to identify and resolve technical issues using SOPs and Knowledge Base articles Experience supporting users through Chat, Phone, and Email Ability to work in a rapid-paced support environment Technical Skills Basic troubleshooting experience on: Windows Mac OS Linux Chrome OS Hardware and software troubleshooting User support and issue resolution Documentation and ticket management Escalation handling and incident management Roles &
Responsibilities Provide remote technical support via Phone, Chat, and Email Diagnose and resolve hardware, software, and user-related issues Follow documented troubleshooting procedures and knowledge articles Document issues, resolutions, and troubleshooting steps Collaborate with internal teams for escalations and issue resolution Support deployment of new processes, SOPs, and system changes Why Join Movate? Work with global customers Gain exposure to multiple technologies and operating systems Fast-paced learning environment Excellent career growth opportunities Walk in and explore exciting career opportunities with Movate Technologies!