Walk-in || Customer Support Executive (Ahmedabad)

Walk-in || Customer Support Executive (Ahmedabad)

27 Sep
|
Awesomefab Shopping
|
Ahmedabad

27 Sep

Awesomefab Shopping

Ahmedabad

Roles and Responsibilities

- Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.

- Identify opportunities for upselling and cross-selling products or services based on customer needs.

- Develop solid relationships with customers by understanding their requirements and preferences.

- Escalate complex issues to senior team members when necessary while maintaining accurate records of all interactions.

- Meet performance targets set by the company for quality metrics such as first call resolution rate, handle time, and abandon rate.

📌 Walk-in || Customer Support Executive (Ahmedabad)
🏢 Awesomefab Shopping
📍 Ahmedabad

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