Role & responsibilities

- Handle inbound and outbound calls from patients.

- Schedule, reschedule, and confirm appointments for consultations and surgeries.

- Provide information regarding hospital services, doctors, locations, and operating hours.

- Address patient queries and concerns in a qualified and courteous manner.

- Conduct appointment reminders and follow-up calls.

- Coordinate with hospital departments to ensure timely resolution of patient requests.

- Maintain accurate patient records and update information in the hospital management system.

- Support patient satisfaction initiatives and service recovery activities.

Preferred candidate profile

- Graduation Mandatory

- Excellent verbal communication skills in English

- Preferred: Candidates who can speak at least one of the following additional languages Tamil, Telugu, Kannada, Hindi, Malayalam or Marathi.

- Strong customer service orientation and patient-centric approach

- Ability to handle high call volumes efficiently.

- Willingness to work in rotational shifts between 7:00 AM and 9:00 PM

📌 Voice Support Executive (Bengaluru)
🏢 Dr Agarwals Eye Hospital
📍 Bengaluru