ob Summary

We are looking for a customer-focused, energetic, and skilled Voice Process Executive to join our Customer Support team. The ideal candidate will be responsible for handling inbound and outbound customer calls, addressing customer queries, providing accurate information, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and the capability to deliver exceptional customer service while meeting performance and quality standards.

Key Responsibilities

Handle inbound and outbound customer calls in a professional and courteous manner.

Understand customer concerns and provide timely, accurate, and effective resolutions.

Deliver exceptional customer service while maintaining a positive customer experience.

Accurately record customer interactions and update information in the CRM system.

Escalate unresolved or complex issues to the appropriate team or supervisor.

Meet daily, weekly, and monthly performance targets related to productivity, quality, and customer satisfaction.

Follow company policies, standard operating procedures (SOPs), and compliance requirements.

Maintain confidentiality of customer information and company data.

Build and maintain positive relationships with customers through effective communication and support.

Ensure adherence to work schedules, shift timings, and service-level agreements (SLAs).

Required Qualifications Bachelor's Degree in any discipline.





Freshers and candidates with up to 3 years of experience are welcome to apply.

Excellent verbal communication skills in English.

Proficiency in Telugu, English, and Hindi is mandatory.

Knowledge of additional regional languages will be an added advantage.

Basic computer proficiency, including MS Office applications and internet usage.

Good typing speed and data entry skills.

Willingness to work in rotational shifts, weekends, and night shifts if required.

Required Skills Excellent verbal communication and interpersonal skills.

Strong active listening and problem-solving abilities.

Customer-focused approach with a positive attitude.

Ability to multitask and work effectively in a fast-paced environment.

Basic knowledge of CRM tools and customer support platforms.

Strong teamwork and collaboration skills.

Ability to remain calm, patient, and professional while handling customer concerns.

Good organizational and time-management skills.

Preferred Experience 0–3 years of experience in a BPO, Customer Service, Call Center, or Voice Process environment.

Experience in domestic or international voice processes is preferred but not mandatory.

Exposure to customer support tools, ticketing systems, or CRM applications will be an added advantage.

Languages Required

Telugu

English

Hindi

Location Kokapet, Hyderabad, Telangana, India 500075

Qualification Bachelor's Degree in any discipline.

Department Customer Support

📌 Voice Process Executive (Hyderabad)
🏢 Nextenti Tech Private
📍 Hyderabad