Job Description

SAP CS - Consultant

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6-10 Yrs

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Location-Bangalore

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About: A SAP Customer Service (CS) or Service Management job with S/4HANA experience typically involves a functional consultant or support analyst role, focusing on implementing, customizing, and supporting service processes within the SAP S/4HANA workplace. Should have hands-on experience in configuring, implementing, and supporting the SAP S/4HANA Service module, specializing in streamlining customer service operations, improving efficiency, and enhancing customer satisfaction. This role requires a strong blend of business process knowledge and SAP technical expertise.

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Roles & Responsibilities:

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- In depth understanding on Customer Services, Sales & Distribution Process, Contract management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM).
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- Develop system designs that adhere to high level conceptual design and are traceable to functional as well as non-functional requirements in projects/enhancements
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- Ensure designs produced adhere to architectural roadmap and support the development, execution, and operations of solutions
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- Deliver design solutions in line with system design standards which are global and scalable following a global template philosophy (Core/Template)
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- Ensure that solutions meet requirements outlined in the architecture handbook
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- Perform scoping, fit-gap workshops for projects/enhancements, proposes solutions for key gaps, provide effort estimations and align with business teams
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- Ensure that project/enhancements work is delivered to agreed time, cost and quality constraints following the release calendars
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- Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities.
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- Ensure that developed solutions are peer reviewed, formally documented and signed off by business
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- Initiate solution testing to ensure these meet quality standards
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- Follow standardized design and development processes to enable cost effective delivery
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- Ability to translate business requirements, processes and designs into well documented system designs and alignment with business process global template.
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- Analyze business requirements and translate them into SAP S/4HANA functional specifications across relevant modules (e.g., MM, SD, PP, FI/CO, QM, PM).
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- Configure and customize SAP S/4HANA modules to align with business processes and Client standards.
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- Collaborate with cross-functional teams to ensure seamless integration between modules and third-party systems.
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- Conduct unit testing, integration testing, and support user acceptance testing (UAT).
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- Provide end-user training and create functional documentation and SOPs.
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Technology Skills:

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- 6 to 10 years of experience as SAP CS/SD Consultant
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- Highest level of expertise on SAP SD/CS module & SCM process
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- Should have experience working on several interfaces like iDoc, Proxy, etc. through SAP PI/PO to integrate with external platforms
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- Should have extensive knowledge on Quotations, Sales Orders and Contracts (Value and Quantity)
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- In Depth integration knowledge of CS module with SD, FICO, MM, and PS modules
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- In depth understanding of SAP enterprise data and interface concept and management.
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- Should have knowledge on Service Orders and contracts, Projects functionality for Services w.r.t to Time and Material, Fixed Prices, Integration with external applications, Repairs processes
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- Should have knowledge on timesheet, cost booking using timesheet and Resource Related Billing
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- S4 HANA work experience is a must.
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- Should have good working experience on Agile methodology.
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Behavioral Skills:

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- Excellent communication skills both verbal and written with the ability to tailor communication to the intended audience (excellent English is a must)
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- Strong Analytical, Logical, and Communication Skills.
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- Provide mentoring and guidance to other team members.
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- Should be Self-motivator and result oriented to complete task as per timelines.
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- Business Customer centric and capacity to deliver high level of service
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- Should be able to coordinate with global team and service SLA's.
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- Ensure specifications are fully challenged and understood.
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- Customer centric and capacity to deliver high level of service.
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📌 SAP CS Consultant (Bengaluru)
🏢 Wissen Infotech
📍 Bengaluru