We are looking for an experienced Manager – Hospital Operations to drive operational excellence, patient experience, quality and service efficiency. Key Responsibilities • Oversee day-to-day operations across OPD, IPD, Diagnostics, Pharmacy, Front Office, Support Services and Facilities. • Drive patient flow, resource utilisation, turnaround times and operational productivity. • Coordinate with clinical and non-clinical teams to resolve operational challenges. • Drive KPIs, continuous improvement initiatives and operational excellence. • Ensure compliance with NABH, NABL, JCI and other applicable standards. • Lead patient safety, grievance redressal and patient-experience initiatives. • Manage support services, vendors, facilities and service contracts. • Monitor operational dashboards, patient volumes,
utilisation, costs and performance metrics. • Lead and develop operational teams. What We're Looking For • Graduate/Postgraduate with 8+ years of progressive hospital operations experience. • Minimum 3 years in a similar managerial role; 200+ bedded hospital experience preferred. • MHA/MBA in Hospital or Healthcare Management preferred. • Robust knowledge of hospital operations, quality, patient flow and service excellence. • Exposure to NABH/NABL/JCI, audits and regulatory compliance. • Strong leadership, problem-solving and stakeholder-management skills.