Job Description

Hiring: Production Support Analyst

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Location: Hyderabad

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Experience: 2 + Years

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Employment Type: Full-time

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(Immediate Joiners Preferred)

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About the Role

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We are looking for a Production Support Analyst to monitor production applications, troubleshoot incidents, and provide L1/L2 application support. The role involves application monitoring, issue resolution, SQL-based troubleshooting, incident management, and coordination with technical teams.

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Key Responsibilities

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Monitor production applications, jobs, interfaces, and system processes.

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Provide L1/L2 application support and troubleshoot production incidents.

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Analyze application errors, logs, alerts, database issues, and failed batch jobs.

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Resolve incidents within defined SLA timelines.

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Create and track incidents, service requests, and problems using ticketing tools.

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Perform Root Cause Analysis (RCA) for recurring or critical issues.

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Coordinate with Development, QA, Database, Infrastructure, and Business teams.

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Execute SQL queries for data validation and issue investigation.

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Monitor scheduled jobs, batch processes, reports, and data loads.

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Validate application fixes and perform post-deployment verification.

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Maintain troubleshooting guides, support documentation, and knowledge articles.

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Participate in production deployments and post-deployment monitoring.

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Follow Incident, Problem, and Change Management processes.

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Participate in on-call/shift support when required.

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Required Skills

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1–2 years of experience in Production/Application Support.

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Positive knowledge of SQL and relational databases.

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Application/server log analysis and troubleshooting.

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Incident, Problem, and Change Management.

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Knowledge of ITIL concepts.

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Experience with ServiceNow, JIRA, or similar ticketing tools.

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Basic understanding of REST APIs, Web Services, and system integrations.

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Understanding of SDLC and production support processes.

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Good analytical, troubleshooting, and communication skills.

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Ability to prioritize and resolve production issues based on business impact.

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Preferred Skills

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Experience with healthcare applications or healthcare workflows.

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Knowledge of HL7/API/file-based integrations.

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Experience with application monitoring and batch-job monitoring.

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Why Join Us?

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Opportunity to work on enterprise applications.

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Exposure to production environments and modern support processes.

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Opportunity to work with cross-functional technical teams.

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📌 Production Support Analyst (Hyderabad)
🏢 SAAP Technologies
📍 Hyderabad