Client Experience & Communications Manager – Key Updates

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Location : Vikhroli
CTC : 15 to 18 lkhs
B2B - Mktg
Account Expansion
Sales Force Mktg
Account Mktg Campaign

Contact Person : Divya : (phone hidden) (Wassup)

Location: Mumbai, India

Department: Global Marketing
Reporting: Director Marketing Centre of Excellence / Marketing leadership
Role Purpose
Drive client growth, retention and expansion through:
Account-Based Marketing (ABM)
Account Manager enablement
Strategic client communications
Focus on cross-sell, upsell and expansion revenue from existing clients.

Key Responsibilities
ABM – Existing Client Growth
Design ABM campaigns for existing accounts.
Identify cross-sell/upsell opportunities.
Build Target Account Lists.
Track pipeline, expansion revenue and account engagement.
Account Manager Enablement
Develop sales plays, talk tracks, objection-handling guides and email sequences.
Conduct training for Account Managers.
Maintain enablement material/library.
Client Communications
Own newsletters and client updates.
Prepare regulatory/compliance and product communications.
Manage segmentation, consent and deliverability.
Track engagement metrics such as open and click-through rates.
Client Engagement & Experience
Support client events, roundtables, advisory boards and NPS programmes.
Develop client advocacy, testimonials and case studies.




Support retention of at-risk accounts and onboarding communications.
Cross-functional Collaboration
Work with Regional Marketing, Product/Solutions Marketing, Marketing Operations, Account Management and Client Success.
Use HubSpot for campaigns, segmentation, automation and reporting.
Performance & Reporting
Track client conversion, expansion pipeline, newsletter engagement, ABM engagement and enablement adoption.
Monthly reporting and QBR support.

Candidate Profile
Experience: 3–5 years
B2B marketing experience with focus on Client/Customer Marketing, ABM or Account Expansion
Experience in:
ABM programmes
Sales enablement
Client newsletters/communications
Regulatory/lifecycle communications
Preferred sectors: Qualified Services, Financial Services, HR Tech or complex global B2B .

Skills
ABM
HubSpot
Salesforce / VForce
Excellent written communication
Stakeholder management
Data-driven campaign analysis
Regulatory/compliance communications
Project management
Commercial/revenue-oriented mindset
Ability to work across global time zones.

Education
Bachelor's degree in Marketing, Business, Communications or related field
ABM/HubSpot/customer marketing certifications are an advantage but not mandatory.
Most important sourcing keywords: ABM | B2B Marketing | Client Marketing | Customer Marketing | Account Expansion | Cross-sell | Upsell | Sales Enablement | HubSpot | Salesforce | Client Communications | Lifecycle Marketing

📌 Global Client Communication -B Mktg Acc Expansion ( MNC KPO) MUMBAI
🏢 Quotient Consultancy
📍 Mumbai