Job Description

Role Overview

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We are looking for a proactive and technically capable IT & Digital Operations Executive to support our day-to-day IT infrastructure, servers, e-commerce platforms and business systems.

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This is a broad, hands-on role covering IT support, servers & cloud, hosting, e-commerce, business systems, integrations, data & reporting and digital operations.

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The role is ideal for someone who enjoys solving problems, learning new systems and taking ownership of tasks from identification through to resolution.

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Key Responsibilities

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- Provide day-to-day IT support for computers, printers, Microsoft 365, user accounts, software and connectivity issues.
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- Support Windows Servers, cloud/VPC environments, web servers and email servers, including routine administration, monitoring and troubleshooting.
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- Work with WHM/cPanel, web hosting, domains, DNS, SSL certificates and email configuration.
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- Assist with networking, LAN/Wi-Fi, VPN, firewalls, IP configuration and connectivity troubleshooting.
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- Support Microsoft 365, mailboxes, permissions and other cloud services.
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- Manage and support day-to-day e-commerce website and online platform operations.
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- Support ERP and other business applications, including troubleshooting and coordination with external providers.
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- Monitor and troubleshoot system integrations, APIs and data flow between different platforms.
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- Test website and system changes and coordinate with developers, vendors and technical support teams through to resolution.
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- Use Excel and data for analysis, reconciliation and management reporting.
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- Support website content, email marketing and other digital activities.
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- Maintain technical documentation and records of systems and ongoing issues.
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- Research and evaluate new software, services and technologies.
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- Identify opportunities to automate repetitive tasks, improve processes and reduce manual work.
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What We Are Looking For

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- 1–3 years of experience in IT, systems support, digital operations or a related technical role.
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- Good knowledge of Windows, Microsoft 365 and Excel.
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- Basic understanding of Windows Server, cloud/VPC environments and server administration.
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- Familiarity with WHM/cPanel, web hosting, domains, DNS, SSL and email hosting.
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- Understanding of networking concepts including LAN, VPN, firewalls and IP addressing.
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- Understanding of websites and e-commerce platforms.
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- Strong troubleshooting and problem-solving skills.
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- Ability to learn unfamiliar systems and technologies quickly.
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- Ability to manage multiple tasks and follow issues through to completion.
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- Good written and verbal communication skills.
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- Comfortable using contemporary AI tools for research, troubleshooting and productivity.
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Experience with e-commerce platforms, ERP systems, APIs, XML/JSON, SQL, automation or reporting tools would be an advantage but is not essential.

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The Opportunity

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You are not expected to know every system from day one. Company-specific systems and processes will be taught as part of the role.

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This position provides broad exposure to:

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IT Infrastructure → Servers & Cloud → Hosting → E-commerce → Business Systems → Integrations → Data & Reporting → Automation → Digital Operations

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It is an excellent opportunity for someone who wants to develop broad technical and business experience rather than being limited to traditional IT support.

📌 IT & Digital Operations Executive (Mandvi)
🏢 Globomotive
📍 Mandvi