Job Description

Role: Application & Production Support – AML

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Location: Andheri, Mumbai

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Experience: 3–6 Years

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Employment Type: Full-Time

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Work Mode: Work from Office

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Role Overview

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We are looking for an experienced Application & Production Support professional with 3–6 years of experience supporting enterprise applications, with mandatory experience in AML applications/processes.

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The candidate should have solid hands-on expertise in Linux/Unix, SQL, and APIs, along with experience in production monitoring, incident management, application troubleshooting, batch/job monitoring, and stakeholder coordination.

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Key Responsibilities

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- Provide technical and operational support for AML / transaction monitoring applications.
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- Monitor application availability, alerts, APIs, interfaces, scheduled jobs, and production parameters.
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- Troubleshoot production issues and perform initial investigation, impact analysis, and root-cause analysis.
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- Use SQL for data validation, investigation, and troubleshooting.
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- Use Linux/Unix commands for log analysis, application monitoring, and troubleshooting.
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- Troubleshoot and validate REST APIs and API integrations.
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- Monitor batch jobs and identify failures, exceptions, and operational issues.
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- Perform daily EOD/EOM activities and production checks.
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- Manage incidents, service requests,



and user queries through ticketing tools.
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- Coordinate with Application, Database, Infrastructure, Middleware, and other technical teams.
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- Provide timely updates to users and stakeholders and escalate complex issues when required.
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- Maintain support documentation, SOPs, and knowledge articles.
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- Participate in BCP/DR drills and ensure adherence to SLAs and production support processes.
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Required Experience & Skills

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- 3–6 years of experience in Application Support / Production Support / IT Operations.
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- Mandatory: Experience supporting AML applications/processes.
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- Strong hands-on experience in Linux/Unix.
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- Strong hands-on experience in SQL for troubleshooting and data validation.
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- Hands-on experience with APIs, preferably REST APIs.
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- Good understanding of AML / Transaction Monitoring / Financial Crime Compliance processes.
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- Experience in incident, service request, and ticket management.
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- Experience with application monitoring, batch jobs, interfaces, logs, and production troubleshooting.
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- Experience in EOD/EOM processing and operational activities.
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- Strong analytical and troubleshooting skills.
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- Good communication and stakeholder coordination skills.
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- BFSI/Banking domain experience is preferred.
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📌 Application Support Engineer (Mumbai)
🏢 AQM technologies
📍 Mumbai