Position Title: US Dispatch Executive

Department: Operations / Logistics

Job Location: Mohali phase 8A

Work Schedule: Monday to Friday, 06:30 PM – 04:30 AM IST (US Shift)

Reports To: Dispatch Manager / Operations Lead

- Position Overview

We are seeking a US Dispatch Executive with a minimum of 1 year of dispatch/logistics experience to manage and coordinate dispatch operations for our US-based clients. The candidate will be responsible for assigning loads, monitoring shipments, coordinating with drivers/carriers, and ensuring timely deliveries while maintaining robust client and vendor relationships.

- Key Responsibilities

- Coordinate and arrange daily dispatch operations for US routes.

- Assign loads to drivers and monitor their progress to ensure on-time pick-up and delivery.

- Maintain constant communication with drivers, carriers, and customers regarding shipment status.

- Handle scheduling, load planning, and real-time issue resolution (delays, breakdowns, rescheduling).

- Ensure accurate and timely entry of dispatch details into the system/CRM.

- Build and maintain strong working relationships with carriers, brokers, and clients.

- Track and report on key performance indicators (KPIs) such as on-time delivery,



load utilization, and driver compliance.

- Assist in resolving billing, documentation, and compliance-related issues when required.

- Required Qualifications & Experience

- Minimum 1 year of work experience in US dispatch/logistics/trucking industry (mandatory).

- Graduate in any discipline (preferred).

- Good knowledge of dispatch software, load boards, and CRM tools (DAT,Truckstop).

- Strong understanding of US geography, routes, time zones, and DOT/FMCSA regulations (preferred).

- Excellent English communication skills – verbal and written.

- Strong problem-solving ability and ability to work under pressure.

- Flexible to work in US night shift (06:30 PM – 04:30 AM IST).

- Key Skills

- Dispatch Management

- Load Planning & Scheduling

- Carrier/Driver Coordination

- Problem-Solving & Decision-Making

- Customer Service Orientation

- Attention to Detail

- Growth Path

This role provides career progression into Senior Dispatch Executive, Team Lead – Dispatch, or Operations Supervisor roles within the logistics and transportation domain.

Skills: dispatching,load,carriers,operations

📌 US Logistics Dispatch Executive (Sahibzada Ajit Singh Nagar)
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📍 Sahibzada Ajit Singh Nagar