We Are Hiring

Role: Healthcare Operations Executive

Mode: Permanent (Remote)

Shift: 7:00 PM to 4:00 AM IST

Key Responsibilities

- Track all scheduled telehealth consultations in real-time
- Ensure doctors initiate consultations within defined SLA timelines
- Reassign cases to available providers if SLA is not met
- Proactively inform patients about delays or schedule changes
- Ensure patients are prepared and ready before consultations
- Provide timely updates to patients in case of any delays
- Collaborate closely with Medical, Operations, and Support teams to avoid communication gaps

Key Requirements

- 0–6 months experience in a US calling environment; freshers are welcome
- Willingness to work in US shift timings (night shifts)
- Strong communication and phone-handling skills




- Interest in working within a healthcare or telemedicine platform
- Ability to manage time-sensitive tasks and meet SLAs
- Strong problem-solving skills with quick decision-making ability
- Basic knowledge of CRM systems, telemedicine platforms, or patient management tools (preferred)

Benefits:
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund
- Work from home

Pay: ₹200,000.00 - ₹500,000.00 per year

Advantages

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):
- Do you have prior experience in handling US customer?

Work Location: In person

📌 US Customer Care Executive (Chennai)
🏢 Genix technologies
📍 Chennai