Role & responsibilities:

Accountability: The Shift Manager is responsible for managing restaurant operations during the assigned shift by ensuring excellent guest service, supervising frontline employees, maintaining food quality, managing peak-hour operations, and ensuring compliance with Paradise operating standards.

Major Deliverables:

1. Restaurant Operations

- Support the Restaurant Manager in daily restaurant operations.
- Ensure smooth opening, mid-shift, and closing activities.
- Monitor service quality and operational standards.
- Ensure compliance with Paradise SOPs.
- Supervise Front of House and Kitchen coordination.

1. Shift Operations

- Manage the restaurant during the assigned shift.
- Ensure smooth shift opening and closing.
- Monitor service quality.
- Ensure SOP compliance.

2. Peak Hour Operations

- Lead the team during lunch and dinner rush.
- Ensure quick table allocation.
- Monitor guest waiting time.
- Coordinate with kitchen for faster service.
- Maintain smooth dine-in operations.

3. Guest Experience

- Welcome guests warmly.
- Ensure prompt service.
- Handle customer complaints immediately.
- Escalate unresolved issues to the ARM/RM.
- Collect guest feedback.

4.



Team Supervision

- Supervise Team Members, Captains, and Stewards.
- Allocate duties.
- Monitor attendance and punctuality.
- Ensure proper grooming.
- Conduct pre-shift briefings.

5. Customer Grievance Handling

- Resolve guest concerns professionally.
- Ensure service recovery.
- Record guest complaints.
- Follow up until resolution.

6. Sales Support

- Drive suggestive selling.
- Improve Average Bill Value.
- Support achievement of daily sales targets.

7. Food Safety & Hygiene

- Ensure kitchen and dining hygiene.
- Monitor food quality.
- Ensure PPE and sanitation compliance.
- Maintain cleanliness.

8. Store Improvement

- Identify operational gaps.
- Improve service speed.
- Reduce guest waiting time.
- Support audit compliance.

9. Inventory Support

- Verify stock availability.
- Minimize food wastage.
- Monitor consumable usage.

10. Administration

- Maintain shift records.
- Verify attendance.
- Submit shift reports.
- Report operational issues promptly.

Preferred candidate profile: Need candidate from Restaurant Industries.

📌 Urgent Hiring For Shift Managers (Nellore)
🏢 Paradise Food Court
📍 Nellore