We are looking candidate 1+yrs exp with international voice process

5days cab

WFO location Noida/Kolkata

Immediate joiner

Initially this will be 6month contract base role (Client with Capgemini payroll will be Crown)

Role & responsibilities

- Answers (or makes) phone calls & responds to email (mail box management) from our customers in a polite and friendly way, instilling customer confidence and resolving customers issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate
- Acts as a role model for our Group Values and Behaviors,



supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment

- Excellent email writing and verbal communication skills.
- Good prioritizing, planning and organizing skills.
- Adaptable and flexible to change.
- Domain Knowledge required.
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

- Ability to work in a high-volume, quick paced environment is required

Intersted candidates can share resume [email protected] or whatsup (phone hidden)

📌 Urgent hiring For Customer service role (Kolkata)
🏢 Crown Solutions
📍 Kolkata