Handle travel enquiries through calls, WhatsApp, website and other channels.
- Understand customer requirements, destination preferences, travel dates and budget.
- Recommend and sell suitable domestic and international holiday packages.
- Prepare customized quotations, itineraries and travel proposals.
- Follow up consistently with customers and convert enquiries into confirmed bookings.
- Achieve monthly sales and revenue targets.
- Maintain regular follow-ups and update lead status in CRM.
- Build solid customer relationships to generate repeat bookings and referrals.
- Handle customer queries professionally before and after booking.
- Maintain accurate records of enquiries, quotations, bookings and payments.
- Share regular sales and lead-conversion reports with the reporting manager.