Customer Support & Retention ExecutiveAbout the RoleWe are looking for a Customer Support & Retention Executive to be part of our growing D2C wellness team.Your primary responsibility will be to ensure customers receive a smooth and positive experience — from answering product and order-related queries to resolving issues, following up with customers, and helping recover potential orders.This is a hands-on customer-facing role. We are looking for someone who communicates well, is patient and empathetic, and takes ownership of customer problems rather than simply responding to messages.Key ResponsibilitiesCustomer SupportHandle customer queries through WhatsApp, phone calls, email, and other support channelsRespond to questions about products, orders, payments, shipping, returns, and other customer concernsHelp customers choose the right products based on their requirements, within company guidelinesTrack and resolve customer complaints in a timely mannerCoordinate with the warehouse, operations, and other teams to resolve customer issuesFollow up with customers until their issue is properly resolvedMaintain accurate records of customer conversations and issuesCustomer Retention & RecoveryFollow up with customers who have abandoned their cartsContact potential customers and help resolve questions or concerns preventing them from completing their purchaseFollow up with customers regarding pending orders or incomplete purchasesIdentify common reasons for cancellations, refunds,



or abandoned carts and share insights with the teamSupport initiatives to improve repeat purchases and customer retentionCustomer ExperienceMaintain a warm, helpful, and professional tone in every interactionHandle difficult or unhappy customers calmly and professionallyBuild trust through clear communication and timely follow-upIdentify recurring customer problems and suggest ways to improve the overall customer experienceRequirements0–2 years of experience in customer support, customer service, telesales, inside sales, or a similar customer-facing roleFreshers with valuable communication skills and a strong willingness to learn are welcome to applyGood spoken and written EnglishComfortable speaking with customers over the phoneComfortable communicating through WhatsApp and emailPatient, empathetic, and solution-orientedGood basic computer skillsComfortable using Excel/Google Sheets and learning new toolsStrong attention to detail and follow-throughMust Know Hindi and English and a regional language is a plus.What We're Looking ForWe value attitude and ownership over years of experience.You should be someone who:Enjoys talking to and helping peopleCan stay calm when a customer is upsetTakes responsibility instead of passing problems to othersLearns quicklyCommunicates clearlyIs comfortable working in a fast-paced startup environmentLocationBangalore — Work from officeOur office is located near Kudlu Gate, Bangalore.Experience0–2 yearsFreshers and candidates with relevant internship experience are welcome to apply.

📌 Customer Support Executive (Bengaluru)
🏢 Huedlife(Puretive
📍 Bengaluru