Profile : Technical Support EngineerExperience: 1+ YearsLocation: Hyderabad Salary: 3LPA Job SummaryA Technical Support Engineer to provide technical support for IT infrastructure, systems, networks, servers, and end-user environments. The candidate will be responsible for troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations.Key ResponsibilitiesProvide technical support for Windows servers, desktops, laptops, and IT infrastructure.Troubleshoot Windows OS, Active Directory, Group Policy, DNS, and DHCP issues.Perform user and computer management, password resets, and basic domain administration.Monitor and troubleshoot network connectivity, IP, VLAN, and basic routing issues.Support VMware, vSphere, ESXi, and Microsoft Hyper-V environments.Perform backup monitoring, troubleshooting, restore, and recovery activities.Support storage systems including NAS, SAN, RAID, and iSCSI.Troubleshoot server hardware, disks, RAID controllers, RAM, NICs, and other components.Manage file and folder permissions, NTFS permissions, and shared folders.Use troubleshooting tools such as Event Viewer, Task Manager, Services, Device Manager, Disk Management, Ping, Tracert, NSLookup, Telnet, and Netstat.Maintain technical documentation and prepare incident/service reports.Coordinate with vendors and technical teams for issue resolution.Follow IT security, backup, and operational procedures.Technical SkillsWindows & Active DirectoryWindows Server 2016/2019/2022Active Directory, AD DS,



Domain ControllerGroup Policy, GPO, GPMCDNS, DHCP, User & Computer ManagementWindows Troubleshooting, Event Viewer, Services, Registry, Windows UpdatesVirtualizationVMware, vSphere, ESXiMicrosoft Hyper-VVirtual Machine Administration and TroubleshootingNetworkingTCP/IP, IPv4, Subnetting, Default GatewayDNS, DHCP, VLAN and Basic RoutingPing, Tracert/Traceroute, NSLookup, Telnet, Test-NetConnection, NetstatBackupBackup & Recovery conceptsFull, Incremental and Differential BackupBackup Retention, Restore and RecoveryAcronis, Veeam, Commvault, Veritas, Windows Server Backup, Azure BackupStorage & HardwareNAS, SAN, RAID, iSCSI, SMB/CIFSServer Hardware, CPU, RAM, HDD/SSD, RAID Controller and NICDell, HPE and Lenovo ServersHardware and Storage TroubleshootingFile ServicesWindows File ServerNTFS and Share PermissionsSMBRequired SkillsGood troubleshooting and problem-solving skills.Basic understanding of IT infrastructure and networking.Good communication and customer-handling skills.Ability to diagnose and resolve technical issues independently.Willingness to learn current technologies and work with different IT environments.Qualifications & ExperienceBachelor’s degree/Diploma in Computer Science, Information Technology, Electronics, or a related field.1+ years of experience in Technical Support, IT Support, System Administration, or Infrastructure Support.Experience in enterprise IT environments will be an added advantage.

📌 Technical Support Specialist (Hyderabad)
🏢 orbiTouch HR (orbiTouch outsourcing
📍 Hyderabad