Location: Vadodara, GujaratEmployment Type: Full-TimeExperience: 4–7+ yearsDepartment: Network Operations / Technical SupportShift Timing: Night Shift (5 working days)About the RoleWe are looking for an experienced and technically strong Senior Network Engineer – Network Operations & Security to manage day-to-day network operations, troubleshoot complex network issues, handle technical escalations, and lead our network engineering team.The ideal candidate should have strong hands-on experience with enterprise networking technologies, including MikroTik, Ubiquiti UniFi, Aruba, Cisco, Fortinet, and Juniper. The candidate must have a solid understanding of routing, switching, network security, firewalls, VPNs, VLANs, and network troubleshooting.This role requires both strong technical expertise and the ability to train, guide, and manage the technical team.Key Responsibilities1. Network Operations & MonitoringMonitor day-to-day network operations and ensure network availability, stability, and performance.Monitor network devices, firewalls, switches, routers, wireless infrastructure, and related systems.Identify and troubleshoot network connectivity, performance, and configuration issues.Perform proactive monitoring and preventive maintenance.Maintain proper documentation of network configurations, changes, and troubleshooting activities.2. Technical Escalation ManagementAct as the senior technical escalation point for complex network and connectivity issues.Take ownership of critical incidents and ensure timely resolution.Troubleshoot issues escalated by Network Engineers and Technical Support teams.Coordinate with vendors, ISPs, and third-party technology providers when required.Analyze recurring problems and implement permanent solutions.Participate in emergency and after-hours troubleshooting when required.3. Routing & SwitchingConfigure, manage, and troubleshoot enterprise routers and switches.Strong understanding of TCP/IP, VLAN,



DHCP, DNS, NAT, STP, trunking, and subnetting.Hands-on experience with routing protocols such as Failover and NAT is preferred.Configure and troubleshoot inter-VLAN routing and network segmentation.Troubleshoot LAN, WAN, WLAN, and Internet connectivity issues.Design and implement reliable network solutions based on business requirements.4. Network Security & FirewallsConfigure, manage, and troubleshoot enterprise firewalls.Hands-on experience with Fortinet, MikroTik, UniFi, Rukus, Cisco, and Juniper firewalls/security platforms.Configure and troubleshoot firewall policies, NAT, VPNs, port forwarding, and security rules.Implement network security best practices.Monitor security-related network events and investigate suspicious traffic or connectivity issues.Maintain secure and controlled access to network infrastructure.5. Wireless NetworkingConfigure and troubleshoot enterprise Wi-Fi networks.Hands-on experience with Ubiquiti UniFi and Aruba wireless solutions.Troubleshoot wireless coverage, roaming, authentication, interference, and performance issues.Optimize wireless networks based on customer requirements and network performance.6. Team Management & TrainingLead and manage Network Engineers and Technical Support Engineers during daily operations.Assign and monitor technical tasks and escalations.Train junior and mid-level engineers on networking technologies and troubleshooting procedures.Conduct technical knowledge-sharing and training sessions.Review team performance and provide technical guidance and feedback.Develop and maintain standard operating procedures (SOPs) for network operations.Ensure the team follows proper troubleshooting and escalation procedures.7. Customer & Client SupportProvide technical assistance for critical customer network issues.Communicate with customers regarding technical incidents and resolutions.Participate in technical discussions with customers, vendors, and management.Ensure customer issues are handled professionally and within agreed SLA requirements.Prepare technical reports and incident summaries when required.Required Technical SkillsThe candidate must have hands-on experience with:MikroTik RouterOSUbiquiti UniFiAruba NetworkingStrong knowledge of:Routing & SwitchingTCP/IPVLANsDHCP & DNSNATFirewall configurationVPNWAN/LANNetwork SecurityWireless NetworkingNetwork MonitoringTroubleshooting and Incident ManagementCandidate RequirementsBachelor's degree or diploma in Computer Science, Information Technology, Networking, or a related field.4–7+ years of relevant network engineering experience.Strong hands-on troubleshooting experience in enterprise networks.Experience handling technical escalations and critical network incidents.Experience managing or mentoring a technical/networking team.Robust analytical and problem-solving skills.Ability to work independently and take ownership of critical issues.Excellent English communication skills are mandatory, both written and verbal.Ability to communicate technical issues clearly to both technical and non-technical customers.Willingness to work in a support environment that may require rotational or after-hours support.Preferred CertificationsCertifications are preferred but not mandatory:MikroTik MTCNA / MTCRE / MTCSECisco CCNA / CCNPFortinet FCF / FCA / FCPAruba certificationsJuniper JNCIA / JNCISOther relevant networking or cybersecurity certifications

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