Job Summary

We are looking for a

Tour Operations Executive with

2 yrs Experience to manage the end-to-end operational aspects of tours and travel packages. The role involves coordinating with hotels, DMCs, transport providers, guides, and internal teams to ensure smooth execution of every trip and a high level of customer satisfaction.

Key Responsibilities

- Handle day-to-day operations of domestic and international tour packages.

- Coordinate with hotels, DMCs, transporters, guides, and activity providers

.

- Prepare and verify itineraries, hotel bookings, transfers, sightseeing, activities, and meal plans.

- Confirm all travel arrangements before the guest's arrival.

- Coordinate with suppliers regarding rates, availability, bookings, amendments, and cancellations

.

- Maintain accurate booking records, vouchers, confirmations, and operational documents.

- Coordinate airport/railway transfers and ensure vehicles and drivers are arranged on time.

- Monitor ongoing tours and promptly resolve operational issues or guest requirements.





- Communicate important trip details to the sales team and other concerned departments.

- Follow up with suppliers for pending confirmations and payments.

- Ensure services are delivered according to the agreed itinerary and package inclusions.

- Handle last-minute changes and emergencies professionally.

- Maintain strong relationships with suppliers and service partners.

- Collect guest feedback and coordinate with the concerned teams for service improvements.

- Ensure smooth pre-tour, during-tour, and post-tour operations.

Required Skills

- Good knowledge of tour operations and travel industry processes

.

- Robust communication and coordination skills.

- Good knowledge of

MS Office / Google Workspace

.

- Ability to manage multiple bookings and deadlines simultaneously.

- Strong follow-up and problem-solving skills.

- Good negotiation and supplier-management skills.

📌 Tour - Operations In Charge (Kozhikode)
🏢 Westbird Holidays
📍 Kozhikode