We are looking for an Ticketing Executive to join our team. In this role, you will manage complex flight reservations, oversee B2B sub-agent portals, and deliver top-tier service. with a solid sales mindset and a passion for business growth.
Key Responsibilities
- Reservations & Ticketing: Handle end-to-end flight bookings, re-issuance, cancellations, refunds, and itinerary modifications.
- GDS & B2B Operations: Manage bookings across GDS platforms and various B2B sub-agent portals to secure competitive fares.
- Sales & Growth: Proactively identify upsell opportunities (preferred seating, travel insurance, upgrades) and build robust relationships with B2B sub-agents to drive revenue.
- Customer & Partner Support: Deliver prompt, clear communication to resolve complex travel queries, schedule changes, and sub-agent requests.
- Compliance & Accuracy:
Ensure all bookings adhere strictly to airline rules, fare conditions, and internal quality standards.
Requirements & Qualifications
- Experience: 1+ years of hands-on experience in airline ticketing or travel agency operations.
- Certification: Valid IATA Diploma .
- Technical Skills: Experience with various B2B sub-agent portals.
- Communication: Excellent verbal and written communication skills.
- Mindset: Targets-driven, sales-oriented, and focused on business growth and sub-agent network expansion.