Lead and mentor a team of field engineers, fiber technicians, and third-party contractors across the assigned territory. Drive daily KPIs including Mean Time to Repair (MTTR), SLA adherence, and customer satisfaction.
- GPON Architecture &
- Maintenance:
Manage end-to-end GPON network operations, including Optical Line Terminals (OLTs), Optical Network Units (ONUs), and passive optical splitters.
- Fiber Network Operations: Oversee overhead/underground fiber optic cable deployment, fault localization, OTDR testing, and precision fusion splicing during link outages.
- Incidents &
- SLA Handling:
Serve as the point of escalation for critical network outages across Delhi NCR.
Ensure swift link restoration and minimal downtime for retail and enterprise subscribers.
- Vendor &
- Material Management:
Coordinate with external cabling vendors, track fiber inventory (splicing kits, patch cords, joint closures), and supervise field compliance standards.
Preferred candidate profile
- Minimum 4 years in FTTH/ISP operations with at least 2 years in team management.
- Mandatory 2 wheeler and Driving License
- GPON architecture, Fiber Splicing, OTDR/LSPM testing, IP Networking