We are looking for a result-oriented and responsible Sales Team Leader who can lead a sales team, achieve monthly and daily sales targets, improve conversion rates and ensure proper follow-up of all leads.

The candidate will be responsible for setting daily priorities, distributing leads, monitoring team performance, coaching team members, identifying performance gaps, handling escalations and sharing regular performance reports with management.

KEY RESPONSIBILITIES

1. Sales Team Management

- Manage and supervise the day-to-day activities of the sales team.
- Allocate leads to sales executives based on availability, workload and business requirements.
- Ensure every lead is contacted within the defined response time.
- Monitor the team's daily calls, follow-ups, conversions and sales performance.
- Ensure that no lead is missed, ignored or left without proper follow-up.
- Maintain discipline, productivity and accountability within the sales team.
- Conduct regular team huddles and performance discussions.

2. Target & Sales Management

- Set and communicate daily, weekly and monthly sales targets for the team.
- Track individual and team-level target achievement.
- Develop action plans to achieve sales targets.
- Monitor sales numbers throughout the day and take corrective action whenever required.
- Identify reasons for target gaps and implement strategies to improve performance.
- Push the team toward achieving revenue, sales and conversion goals.

3. Lead Management & Follow-Up

- Monitor the complete lead journey from lead assignment to conversion.
- Ensure proper and timely follow-up with all leads.
- Track hot, warm and cold leads and ensure appropriate follow-up strategies.
- Review pending and missed follow-ups on a daily basis.
- Identify high-potential leads and ensure they receive priority attention.
- Ensure sales executives maintain accurate lead/customer information.

4. Conversion & Performance Improvement

- Analyze individual sales executives' conversion rates.
- Identify underperforming team members and understand the reasons behind low performance.
- Coach team members on improving calls, communication, objection handling and closing techniques.
- Develop strategies to improve lead-to-sale conversion.
- Conduct regular call reviews and provide constructive feedback.
- Share successful sales techniques and best practices with the team.

5. Sales Call Monitoring

- Monitor and review sales calls where applicable.
- Evaluate communication, product knowledge, pitch quality and objection handling.
- Ensure team members follow approved sales scripts and processes.
- Help team members improve their sales pitch and closing techniques.




- Handle difficult customer conversations and escalations when required.

6. Customer Handling & Escalations

- Handle important, high-value or difficult customer queries when required.
- Resolve customer complaints related to the sales process.
- Support sales executives in closing difficult or high-value deals.
- Coordinate with other departments to resolve customer-related issues.
- Ensure customers receive accurate information and a professional experience.

7. CRM & Sales Data Management

- Ensure all leads and customer interactions are properly updated in the CRM/system.
- Monitor lead status, follow-up dates, conversion status and sales pipeline.
- Ensure the team maintains accurate and updated sales records.
- Identify data gaps, duplicate leads or inactive leads and take corrective action.
- Maintain proper sales pipeline visibility for management.

8. Reporting & Analytics

- Prepare and share daily, weekly and monthly sales reports with management.
- Track: leads received, leads contacted, follow-ups completed, pending follow-ups, calls made, sales generated, revenue generated, conversion rate, individual team performance, and target vs. achievement.
- Analyze sales data and provide actionable insights to management.
- Highlight challenges, opportunities and areas requiring immediate attention.

9. Team Training & Development

- Train new sales team members on products, processes, CRM and sales procedures.
- Conduct regular training sessions for existing team members.
- Improve the team's product knowledge and sales skills.
- Train team members on objection handling, negotiation and closing.
- Create a positive, competitive and performance-driven team environment.
- Motivate the team to consistently achieve and exceed targets.

10. Process & Discipline

- Ensure the sales team follows company processes and SOPs.
- Monitor attendance, punctuality, work discipline and productivity.
- Ensure proper use of company-provided leads, data and resources.
- Identify process-related issues and suggest improvements.
- Ensure sales activities are performed according to company guidelines.

11. Coordination with Management & Other Teams

- Regularly communicate sales performance and challenges to management.

- Coordinate with the marketing team regarding lead quality and campaign performance.

- Share feedback about lead quality,



customer requirements and market response.

- Coordinate with operations, customer support and other relevant departments wherever required.

- Provide management with practical suggestions to improve sales and customer conversion.

12. Sales Strategy & Growth

- Develop practical strategies to increase sales and conversion rates.

- Identify opportunities for upselling and cross-selling wherever applicable.

- Analyze customer objections and buying patterns.

- Study competitor activities and market trends when relevant.

- Suggest new sales approaches, offers, scripts and processes to improve results.

- Continuously look for ways to increase team productivity and revenue.

REQUIRED SKILLS

- Strong sales and team management skills.

- Excellent communication and interpersonal skills.

- Good leadership and people-management abilities.

- Strong knowledge of sales processes and lead management.

- Good understanding of sales funnels and conversion metrics.

- Strong follow-up and negotiation skills.

- Ability to handle customer objections and escalations.

- Good analytical and problem-solving skills.

- Ability to work under pressure and achieve targets.

- Strong ownership and accountability.

- Good knowledge of CRM systems and sales reporting.

- Good knowledge of MS Excel/Google Sheets for maintaining and analyzing sales data.

- Ability to manage multiple priorities and team members simultaneously.

PREFERRED EXPERIENCE

- Previous experience as a Sales Team Leader, Senior Sales Executive, Team Coordinator or similar role.

- Experience managing a telesales, inside-sales, field-sales or lead-generation team will be preferred.

- Experience in handling digital leads and CRM-based sales processes will be an advantage.

- Experience in target-driven organizations or a digital marketing setting will be an added advantage.

IDEAL CANDIDATE

We are looking for someone who can take complete ownership of the sales team's performance.

The ideal candidate should be a strong communicator and leader who can motivate the team while also being strict about targets, follow-ups, discipline and performance.

The candidate should be comfortable working with numbers and sales data, identifying performance gaps and taking immediate corrective action.

This is a hands-on leadership role. The candidate should not only monitor the team but also actively support team members, help close difficult sales, coach executives and take responsibility for achieving overall team targets.

Pay: ₹20,000.00 - ₹30,000.00 per month

Education

- Bachelor's (Required)

Experience:
- Sales Team leader exprience : 1 year (Required)

Work Location: In person

📌 Telesales Team Leader (Delhi)
🏢 Razor Bill
📍 Delhi