Total Experience Required: 8–12 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 5 years of recent BFSI (Banking, Financial Services & Insurance) experience is mandatory.
Location: Open — candidate can be based at any of our India delivery locations, with a preference for Delhi NCR, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.
Engagement Duration: 1 year+ (this is expected to be a multi-year engagement).
Candidates with a notice period of up to 30 days maximum will be considered — this is a firm requirement with no exceptions.
Key Responsibilities
Own end-to-end requirements management and product backlog ownership for retail banking transformation initiatives
Lead Change Impact Assessments and stakeholder engagement across business and technology teams
Support Agile ceremonies and maintain a well-groomed, prioritized backlog
Coordinate across multiple, cross-functional teams to ensure aligned delivery outcomes
Contribute BA expertise to Contact Centre,
Genesys CX Migration, or digital delivery workstreams as required
Required / Must-Have Skills
Senior BA experience in generic retail banking
Demonstrated expertise in Transformation and Change initiatives, alongside core BA capabilities
End-to-end requirements management and product backlog ownership, with a solid Agile project delivery track record
Proficiency in stakeholder management and conducting Change Impact Assessments
Proven ability to coordinate and collaborate across multiple, cross-functional teams
Prior experience working within a large, global organization
Preferred / Positive-to-Have Skills
Exposure to Contact Centre domains
Hands-on experience with Genesys CX Migration projects
Delivery experience in IVR, CCaaS, Omnichannel Delivery, and Conversational AI
Experience implementing AI use cases for Agent Assist solutions
Data and analytics proficiency
Required Skill Profession
Business Operations Specialists
📌 Senior Business Analyst Retail Banking, Generic Conversation Banking Bfsi India Ik
🏢 Central Business Solutions
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.