Job Description

Key Responsibilities•

Provide technical support to internal users (L1/L2 support – hardware, software, network).

• Install, configure, and maintain workstations, laptops, printers

• Support Windows/Linux/macOS settings and troubleshoot system issues.

• Manage user accounts and permissions in Active Directory and Google Workspace.

• Monitor and maintain LAN/WAN, Wi-Fi networks, and VPN connections.

• Assist in server maintenance, system updates, and patch management.

• Perform system backups and data recovery tasks.

• Maintain IT asset inventory and documentation.

• Support network and system security (antivirus, firewalls, access control).

• Collaborate with senior IT staff on infrastructure upgrades and IT improvement projects.

• Ensure IT policies and standards are followed across the organization.

Qualifications & Skills Required:

• Bachelor’s degree in IT,



Computer Science, or related field (or equivalent experience).

• 0–2 years of experience in IT support or system administration.

• Basic understanding of: o Networking (TCP/IP, DNS, DHCP, VPN) o Windows/Linux operating systems o Active Directory / Group Policy

• Knowledge of hardware troubleshooting (laptops/desktops/printers).

• Solid problem-solving and communication skills.

• Ability to work independently and as part of a team.

Preferred (nice to have):

• Experience with virtualization (VMware/Hyper-V) or cloud services (AWS/Azure/GCP).

• Understanding of ITIL basics.

• Certifications such as CompTIA A+, Network+, Microsoft MTA/MCSA, CCNA or similar.

Required Skill Profession

Computer Occupations

📌 It Administration Thiruvananthapuram
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