Job Responsibilities
Manage all customer interactions as rostered within parameters.
Demonstrate ownership on calls when contacted by customer.
Respond to all customers in appropriate tone and language.
Offer a solution-based approach for all customer interactions.
Educate the customer at every given possible prospect.
Ensure updation of product, system, process and policy knowledge.
Adhere to rostered timing, scheduled shifts and activities.
Capture customer details and data relevant to the call or service.
Resolve customer queries within agreed timelines.
Manage outbound campaigns as per business requirement.
Increase,
develop and retain customer base through relationship building and service.
Follow all contact center policies, procedures, code of conduct and legislative requirements.
Education Requirement
10 + 2 / Graduation degree in any discipline
Experience Requirement
6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
Skills & Competencies
Speak local language
Basic computer knowledge
Problem solving skills
Customer focus
Technical orientation
Attention to detail
Service mindset
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