Job Description:

WBO: Head - WB Service CO Team
INTERNAL USAGE:
No. of Vacancies: Reports to: WBO Service - Head
Is a Team leader? Y Team Size:
Grade: VP - SVP
Business: Corporate Center Department:� Wholesale Banking Operations Sub-Department: WBO - CBO
Location:
About Wholesale Banking Operations
Wholesale Banking Operations manages the entire life cycle of the Wholesale Banking customers, it also caters to the various other requirement of non-retail borrowed accounts under Wholesale banking. The department is responsible for smooth functioning of all the Commercial Banking Operations units and ensure utmost customer (internal & external) satisfaction. They are also responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedings
About the Role
WB Service CO Lead supervises and overlooks all the Service Centres across regions. CCMCs handles the requirement of non-retail borrowal accounts under CRG & SME Segment during their entire life cycle parked at various branches spread across the country (which are not tagged to CBBs/CCSUs) through distance handling mechanism (DHM) as also control the Corporate Credit Service Units (CCSUs) who are based out of tier II towns (with a staff strength of 2-4 officials in each CCSU). CCMC Head is responsible for the smooth functioning of a CCMC and ensuring utmost customer (internal & external) satisfaction as also the productive functioning of their mapped CCSU. He is responsible for ensuring timely delivery,



monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedings also.
Key Responsibilities

� Plan and drive CA / CMS related Central office actions for improving customer convenience

� Enable and extend support to CBG, branch teams on conducting transactions handled in Trade, forex

� Ensure reduction in the customer complaints over the base line

� Drive digital adoption across Credit Connect, TF Connect, CIB, CMS

� Conduct regular engagement with internal and external stakeholders at CO level

� Driving the mid office / Cross sell activities Trade & Forex

� Review and monitor NFTR in Credit and Trade & Forex transactions for sub-department (Keyproducts of Credit Disbursement, Current Account and Trade & Forex operations)

� Reduction in EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria

� Maintain TAT across all products as per the agreed criteria��

� Train & guide the teams to manage work efficiently
�

Optimal qualification for success on the job is:

� Graduation/ Post-Graduation from a recognized institute





� 12-15 years in a relevant role
Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

� Knowledge of banking products and services

� Knowledge of regulatory guidelines and norms

� Good communication (both verbal and written) skill in both English and the local language

� Ability to manage complex client situations

� Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

� Ability to handle pressure and meet deadlines

Skills:

Refer to the Job Description

About Company:

Axis Bank is the third largest private bank in India, serving ~59 million customers with a workforce of over 104,400 employees as on March 31, 2025. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. As on March 31, 2025, The Bank has a large footprint of 5,876 domestic branches, 13,941 ATMs and cash recyclers, with close to 47% branches in rural and semi-urban region. The Bank's overseas operations encompass eight international offices, including branches in Singapore, Dubai (at DIFC), and Gift City-IBU. There are also representative offices in Dhaka, Dubai, Abu Dhabi, and Sharjah. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings.

📌 WBO: Head - WB Service CO Team (Mumbai)
🏢 Axis Bank
📍 Mumbai